Terms & Conditions

If the Customer does not have prior written terms of trade with the Supplier the following shall apply:


"The Customer" shall include the customer named on this invoice

"The Supplier" means John S Hayes & Associates Pty Ltd (ABN 84 082 978 238) or JS Hayes

The Customer agrees to comply with the trading terms of John S Hayes & Associates Pty Ltd (ABN 84 082 978 238) ("the Supplier") as prescribed herein.

1.             Sales Orders

Delivery costs are influenced by the size and weight of the product and location. All orders will be calculated as per details in section 2 Delivery below. The Supplier may either accept or decline any order for goods by the Customer in whole or in part in the Supplier's absolute discretion. The Customer may not cancel any order or refuse to accept delivery of goods ordered unless with the Supplier's consent is first obtained. In the event that the Customer attempts to cancel any order or refuse delivery the Supplier may take steps to recover any additional delivery costs and GST.

2.             Delivery

For all Sydney, Melbourne, Brisbane, Adelaide and Perth orders placed by 12.00 p.m. local time we will generally deliver the next business day. For orders outside selected metropolitan areas we will endeavour to deliver orders within 3 to 5 business days, however due to circumstances beyond our control, this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock and has to be ordered in.  


Delivery costs are as follows:

Metro areas (SYD/MEL/BNE/ADL/PER) - $15.00 (excl. GST) per delivery.

Regional & other areas - Price on application (POA) per delivery.


We will contact you once your order is made online and discuss any additional freight charges if applicable. We will contact you with a freight quote if freight on your order was POA. In both cases you may then approve to proceed with your order or cancel without obligation.  Alternatively, please Request Quote at your Shopping Cart and we will contact you during business hours to discuss further. We reserve the right to vary delivery costs from time to time. Delivery is only available in Australia and only to a physical address. For further information on freight charges please contact our Customer Services in your respective state, details in the Contact Us section on our website.

Risk passes to the Customer upon despatch of goods from the Supplier's premises. The Customer shall inspect goods immediately once they are received. In general deliveries are attempted once and we will leave a notice indicating where to call to arrange a redelivery. If you do not call to re-arrange your delivery within 3 days, your order will be returned to our warehouse. Alternatively by nominating your authority in your delivery instructions, the supplier will leave your items at your unattended premises and the delivery will be deemed as received. The supplier does not accept responsibility for any loss or damage which results from this authority to leave delivery method. If you do not give the supplier authority to leave your items, you will have to be at your premises in order for the delivery to occur.

The Seller will accept no liability for any claim made regarding the goods unless notified to the Supplier in writing strictly within seven (7) days from delivery to the Customer's possession. Any delivery dates provided by the Supplier are only estimates in good faith and time shall not be of the essence in this regard. The Supplier shall not be liable for any delay in delivery due to causes beyond the Supplier's reasonable control including but not limited to fire, flood, weather and delay in transportation or technical issues. In the event of delay due to such causes the date of delivery shall be extended for a period equal to the time lost by reason of any such delay. To the maximum extent permitted by law the Supplier's liability for any delay or non-delivery is excluded but is otherwise limited to the supply or replacement of the goods or equivalent goods (at the Supplier's option) within a reasonable time.

3.             Payment & Price Terms

Payment for all products must be by credit card at the time you place your order. We accept payment by the following credit and debit cards: Visa®, MasterCard® and American Express®. We have chosen to use SecurePay to provide secure payment services.  Whilst the supplier employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an un-authorised manner. The price of any Products will be as quoted on our site, except in cases of obvious error and include GST. Prices are subject to change at any time and delivery costs will be added to the total amount due.

To view our complete terms and conditions click here.