Aged Care

Please login to our Aged Care Continence Management System here


Regal continence products are manufactured with high quality materials sourced from the USA, Canada and Japan and comprise of up to four layers of non-woven, breathable material, super absorbent polymers (SAP) and fluff pulp.

JS Hayes exclusively uses Sumitomo Seika SAP who was and still is the pioneers in the global development of SAP for use in incontinence products. The Regal Continence Range uses the AB Series of SAP from Sumitomo Seika. The AB Series acts on various types of bacteria to arrest enzyme development and activity. As a result, it is possible to suppress further growth of bacteria. This reduction of bacteria growth also helps to keep skin cleaner and healthier, helping to combat the results of Incontinence Associated Dermatitis.

The fluff pulp used is sourced from US and Canadian suppliers who are members of associations such as the Sustainable Forestry Initiative Standard (SFI), American Tree Farm System (ATFS), Continuing Forestry Education (CFE) and Forest Stewardship Council (FSC) all endorsed by the international Program of Forest Certification (PEFC).


JS Hayes support the Australian Wound Management Associations Aged Care product use Recommendations;

AWMA Recommended inventory stock items:

  • Films
  • Low-adherent absorbent pad
  • Interpose Hydrogels
  • Hydrocolloids
  • Alginates
  • Foams
  • Hydrofibre
  • Impregnated mesh dressing / contact layer
  • Secondary absorbent pad


JS Hayes support the Australian Wound Management Associations Aged Care product use Recommendations;

AWMA Recommended inventory stock items:

  • Barrier cream
  • Barrier ointment
  • Moisturizer
  • Protective barrier wipes
  • Skin barrier removers

We also supports Standard 2: Health and Personal Care; 2.11: Skin Care as stated by the Commonwealth Department of Health and Family Services (1996) Standards and Guidelines for Residential Aged Care Services. Aged and Community Care Division.


JS Hayes offers a comprehensive range of services, resources and support to aged care facilities including;

  • Online ordering and continence management system (CMS) designed specifically for aged care facilities - place orders online and monitor your continence costs; store resident product allocations; produce stock-takes;
  • Education - In-servicing providing customers with knowledge on the Regal continence range; various module's available for staff, including RN specific modules focusing on e.g. Incontinence Associated Dermatitis (IAD) and Continence assessments; Link Nurse Training; Education Days facilitated by Australian College of Nursing
  • Support Materials - Regal Continence Resource Manual; Pad allocation holders (wardrobe hangers) for each incontinent resident as required; Product stickers for resident allocation purposes.


JS Hayes offers a variety of options to help with efficiencies and cost effectiveness;

  • Standardisation of product lines on offer to help minimise confusion with product choice, leading to increase of user confidence, increased compliance, resulting in minimisation of costs.
  • Implementation plans based on consultation and individual assessment to minimise any impact of change for staff and residents.
  • Access to Clinical Service Consultants where necessary
  • Multiple Invoicing Options e.g. Invoice go out with goods; Electronic Invoicing; Summary Invoicing - a consolidated statement of all outstanding amounts across all aged care facilities provided to head office
  • Site specific delivery arrangements


Continence Foundation of Australia (Helpline 1800 33 00 66)
The National Continence Helpline is a free telephone advisory service funded by the Australian Government Department of Health and Ageing. This service is available to anyone residing within Australia, and may be accessed from Monday to Friday, between 8.00am and 8.00pm Australian Eastern Standard Time. The National Continence Helpline is staffed by a team of continence nurse advisors who provide information, education and advice to callers with incontinence or who are caring for someone with incontinence. The Helpline also provides information and advice to health professionals.

Continence Support Forum
People can now talk anonymously and openly about the issues of bladder and bowel health. This is an opportunity to ask your questions in a safe environment and share your story.

Continence Aids Payment Scheme (CAPS)

Aged and Community Services Australia (ACSA)

Incontinence in other languages